Our helpdesk system have served us well for 6 years. It was based on Green Desktiny that we customized and improved much.

We've greatly improved helpdesk performance since we've started to use it, however since that time many other great products appeared on the market that implemented better user experience and allowed to provide better customer support level.

So as JoomPlace always prioritized on customer service we've had to move forward and deploy the system that allows us to:

1. Follow our SLA strictly to make our customers even more happy;
2. Give customers possibility to rate our support service, so we know what should be improved;