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Dear Customers,

Feel free to submit requests if you have any questions or need assistance.

Before submitting a support request, please pay attention to the description of the corresponding product and frequently asked questions. Answers you are looking for may already be there.

When submitting a request, please include as many details on the problem as you can. This will help us understand the essence and provide you with a helpful solution.
For more information on our support conditions, view JoomPlace support policy.
PLEASE NOTE THAT WE WORK FROM MONDAY THROUGH FRIDAY (10 a.m. - 7 p.m. GMT+3)

THANKS FOR YOUR PATIENCE!



Email address *
Subject *
Department *
Priority
Category *
Joomla version
Customization
Message *
Attachment
 
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How to receive an answer asap?

Create a ticket correctly!

Just follow our tips:
  • Email address should be one, under which you buy the product.
    If you use other one, provide order ID to prove your purchase.
  • If you have 1st priority support , choose from Priority drop-down list - Urgent.

In your request:
  • define the product, on which you have the questions;
  • explain the issue within 2 words: e.g., I have the questions: or I want you to make a custom;
  • ask direct questions (it's better if you numerate them) or enumerate your requirements to custom development/modification;
  • send the screenshots on your issue;
  • If you have a unique problem, i.e. you don't find it on Forum or in F.A.Q.,provide the temporary admin access and a test user. We'll answer you asap.

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