Our Support Policy
JoomPlace support services include:
- Guidance on extensions usage
- Pre-sales questions
- JoomPlace team resolving technical issues
We are available from 8am to 4pm GMT Monday through Friday.
Ways to contact us:
- Helpdesk - Since it is the most effective way of tracking conversation we recommend using it for urgent and technical issues.
- Forum - Recommended for general questions and discussions that may be of interest for a vast majority of customers.
Response times:Response times may vary based on ongoing requests in the work queue.
- Average response time is 1 business day.
- Maximum response time is 2 business days.