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Our Support Policy



JoomPlace support services include:


  • Guidance on extensions usage
  • Pre-sales questions
  • JoomPlace team resolving technical issues

Working hours:


We are available from 8am to 4pm GMT Monday through Friday.
The support department is closed on weekends and public holidays.

Ways to contact us:


  • Helpdesk - Since it is the most effective way of tracking conversation we recommend using it for urgent and technical issues.
  • Forum - Recommended for general questions and discussions that may be of interest for a vast majority of customers.

Please avoid submitting the same request via helpdesk and forum to emphasize the urgency. We reserve the right to remove the duplicate message either from forum or helpdesk and continue correspondence through 1 source only.

Response times:

Response times may vary based on ongoing requests in the work queue.
  • Average response time is 1 business day.
  • Maximum response time is 2 business days.

In case you want faster support, there is Priority Support service which guarantees a reply within the next 4 working hours after a ticket is submitted. Priority support can be purchased together with any of our products.

Testimonials

Kudos

Thank you very much for the great service and support. I purchased your VB duo component and had trouble working with it because I am new to Joomla and your support in helping me is first rate! A+++. ...

Support Service Posts

  • 10 Steps to Improve Security on Old Joomla! Site

    30 August 2013, 09.53 4134 0

    Recently we’ve published results of the study, where we provide data on the use of Joomla! CMS. As it turned out, more than a half of the top sites are still using Joomla! 1.5 versions. We have al ...

  • Which Joomla! Version Do The Most Popular Sites Use?

    08 July 2013, 15.06 5025 0

    We continue series of analytical articles about amazing world of Joomla! This article is devoted to Joomla! versions used by the most popular sites. How many sites use the latest Joomla! version? Ar ...

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