Author: Alexo Mogilny posted in JoomPlace on 2012-12-17
We've greatly improved helpdesk performance since we've started to use it, however since that time many other great products appeared on the market that implemented better user experience and allowed to provide better customer support level.
So as JoomPlace always prioritized on customer service we've had to move forward and deploy the system that allows us to:rn
Be sure to bookmark our new Helpdesk URL: www.joomplace.com/support/helpdesk/
If you ask yourself where you can find your old conversations - don't worry. We'll preserve access to old helpdesk for next several months, so you'll be able to export any useful data you may need.
Use the following links to access your old data:
Moreover, if some information from old tickets will be needed in your future requests, we'll pull by ourselves and insert into conversation on new Helpdesk platform.
Hope moving to new platform will go smooth for you and we all benefit from new support desk.
By the way, if you are interested in investment into development of your own Helpdesk product based on Green Desktiny, be sure to contact us as we already have groundwork to produce product with the best performance!