JoomPlace Blog

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Posts tagged 'support service'

Team Blog JoomPlace is Taking a New Year Break

Category: JoomPlace

Dear clients,
We would like to notify you that starting January 1st and up to January 8th we are taking New Year Break here in JoomPlace.

 

JoomPlace News Joomla! 2.5 Extensions Support End

Category: JoomPlace

5 months ago Joomla! community announced the end of support for Joomla! 2.5 and its primary focus on Joomla! 3.x. Since December 2014 no further updates have been launched and no bug fixes have been made whereas Joomla! 3.x has been actively developed and maintained to comply with current technology and usability trends. Taking it into account we have come to a decision to discontinue the support of Joomla! 2.5 versions and focus on adding more value to Joomla! 3.x compatible extensions.

 

News Product Support Termination! Joomla! Bridges and Booking Component

Category: Extensions

JoomPlace announces a support termination of the following products:

All of the listed above components will be moved to the JoomPlace website Free Joomla Extensions section without further support options.

 

Team Blog 10 Steps to Improve Security on Old Joomla! Site

Categories: Tips and tricks , Site Management , Services

Recently we’ve published results of the study, where we provide data on the use of Joomla! CMS. As it turned out, more than a half of the top sites are still using Joomla! 1.5 versions. We have already mentioned that it carries security risks. In this post, we have decided to offer some tips that can help improve the security of your site, if you still run old Joomla! for some reasons.

 

Team Blog Which Joomla! Version Do The Most Popular Sites Use?

Categories: Joomla! Statistics , Services

We continue series of analytical articles about amazing world of Joomla! This article is devoted to Joomla! versions used by the most popular sites. How many sites use the latest Joomla! version? Are there many sites still using the oldest one? Which Joomla! version is the most popular? Do top site administrators pay enough attention to their site security? Find the answers below.

 

News Weekly Support Recap – Personal Goals Manager Extension

Categories: Weekly Support Recap , Services , Extensions

When spring comes our activity rapidly increases and we all start setting up new plans and goals. To do it correctly as well as to reach them surely, Personal Goals Manager helps you. The 8th Weekly Support Recap is devoted to this Joomla! personal managing component. Find out the main things you should know about Personal Goals Manager in the list below. The information is kindly provided by Maria Barbarchik, JoomPlace Support Manager.


Top 6 Things You Should Know about Personal Goals Manager Joomla Component

 

News Weekly Support Recap – Online Memorials Directory Add-on

Categories: Weekly Support Recap , Services , Extensions

The 7th Weekly Support Recap is devoted to Online Memorials Directory extension. Check out the whole list of frequently asked questions about this Joomla! component below. The information is presented by Maria Barbarchik, JoomPlace Support Manager.


Top 5 Things You Should Know about Online Memorials Directory

 

News Weekly Support Recap – Comparison Chart Extension

Categories: Weekly Support Recap , Services , Extensions

Want to simplify your work with Our Comparison Chart component? Find out the most popular questions the users ask about this extension in the list below. The information can really save your time and point out the options you haven’t used yet. The solutions are kindly provided by Maria Barbarchik, JoomPlace Support Manager.


Top 7 Things You Should Know about the Comparison Chart

 

News Weekly Support Recap – Flash Magazine Deluxe Joomla! Component

Categories: Weekly Support Recap , Services , Extensions

The last week of this year we offer you to speak about Flash Magazine Deluxe Joomla! component. As it turned out, there are a lot of questions our customers ask about this extension. What important things should you know about Flash Magazine Deluxe? Maria Barbarchik, JoomPlace Support Manager, shares the most useful information with you in the list below.

Top 7 Things You Should Know about Flash Magazine Deluxe Joomla! Component

 

Team Blog Old Helpdesk End of Life

Categories: Services , JoomPlace
Our helpdesk system have served us well for 6 years. It was based on Green Desktiny that we customized and improved much.

We've greatly improved helpdesk performance since we've started to use it, however since that time many other great products appeared on the market that implemented better user experience and allowed to provide better customer support level.


So as JoomPlace always prioritized on customer service we've had to move forward and deploy the system that allows us to:rn


  1. Follow our SLA strictly to make our customers even more happy;

  2. Give customers possibility to rate our support service, so we know what should be improved;

  3. Provide support and bug fixes for our free extensions and templates;

  4. Organize single point of contact for all support issues, where our customers could use community forum, documentation, troubleshooter - all in one place.


Be sure to bookmark our new Helpdesk URL: www.joomplace.com/support/helpdesk/

 
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