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TOPIC: downloading and deleting from eportfolio problem

downloading and deleting from eportfolio problem 9 years 8 months ago #8133

hey i am running Joomla 1.0 with the current version of the ePortfolio Component i can not down load mp3 files over 3mb and i cant delete any files from my eportfolio
any help would be great
thanks
malcolm

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Re:downloading and deleting from eportfolio problem 9 years 8 months ago #8138

  • Ann
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Hi Malcolm!
To upload files of bigger size you need to contact your server providers so that they enlarged the available memory.
The fact that you can't delete the files from the component probably means that you don't have enough rights to do that. You should set the corresponding rights to those files to do that.

If something's left unclear, please, point to me and I'll explain.
Kind regards!
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Re:downloading and deleting from eportfolio problem 9 years 8 months ago #8149

hey i have admin access so i don't know why i cant delete any of my files
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Re:downloading and deleting from eportfolio problem 9 years 8 months ago #8161

  • Ann
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Hi!
It's not the matter of the access, the matter of the issue in is the server's settings.
The rights assigned to all of those files do not permit deleting them.

So you should access your FTP, find the files, and change the settings.
Then you'll be able to do this.

Kind regards!
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Re:downloading and deleting from eportfolio proble 9 years 8 months ago #8180

do you mean the server level or with in Joomla because my boss who has super admin access can delete items from his eportfolio snd i have normal admin access so why cant i
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Re:downloading and deleting from eportfolio proble 9 years 8 months ago #8228

  • Ann
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Hi!
The component is designed the way that only a superadmin and a user who added a file can delete them.
Others can not do that.

Kind regards!
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Re:downloading and deleting from eportfolio proble 9 years 8 months ago #8238

i have have a normal user account and an administrator account and am only trying to delete files from my ePortfolio
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Re:downloading and deleting from eportfolio proble 9 years 8 months ago #8258

  • Ann
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Hi!
Could you then please mail to our ticket system ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) the admin access to your site and possibly your normal user's credentials?
We'll then check everything up.

Please post in the message this thread's link.
Kind regards!
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