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TOPIC: Is this possible? Direct link to knowledgebase

Is this possible? Direct link to knowledgebase 8 years 9 months ago #11851

  • Brett
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I have the bridge and wrapper working beautifully, with the heights re-adjusting sweetly. The only thing i am concerned about is sending direct links to a client, If I copy a knowledgebase article link and paste it in a new browser session, then it redirects the wrapper to the kayako support center home page

Is there a way to link directly to a knowledgebase article ? say from a joomla menu or simply copy and paste the URL into he browser ?

Thanks
Last Edit: 8 years 9 months ago by Brett.
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Re:Is this possible? Direct link to knowledgebase 8 years 9 months ago #11861

  • Ann
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Hi,
no unfortunately currently that is not possible.
The component is relatively new and probably needs quite a number of enchancements - but we'll work in future on that, and will be looking for a solution in the next version.

Thanks again for the notice!
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Re:Is this possible? Direct link to knowledgebase 8 years 9 months ago #11863

  • Brett
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There must be some way? I see if I enable always wrap kayako in joomla, then a link from google to my old knowledgebase articles redirect to the wrap, but the homepage of he knowledgebase is displayed and not the article that the link should have regdirected too, if I look at the souce of your product, this line indicates it should work?

document.location.href = '<?php echo JURI::root();?>index.php?option=com_jk_bridge&Itemid=<?php echo $this->Itemid;?>&url=' + url2;
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Re:Is this possible? Direct link to knowledgebase 8 years 9 months ago #11864

  • Brett
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This is the decider on whether to use this product and purchase it or not as I have many links out there pointing to articles which cannot be broken.

Thanks again
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Re:Is this possible? Direct link to knowledgebase 8 years 9 months ago #11870

  • Ann
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Hi,
apologies for the delay - if you please give us a couple of days we will make a modification to the component that will allow linking directly.
I'll notify you here of the update.
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Re:Is this possible? Direct link to knowledgebase 8 years 9 months ago #11871

  • Brett
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That is the perfect answer to my question. Thanks very much for the enthusiasm to assist in this change. I look forward to hearing from you!
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Re:Is this possible? Direct link to knowledgebase 8 years 9 months ago #11889

  • Brett
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Is there any update on this yet? any ETA? my trial is about to expire. Thanks
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Re:Is this possible? Direct link to knowledgebase 8 years 9 months ago #11892

  • Ann
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Hi,
yes should be ready tomorrow, please don't worry about the trial expiration - I'll extend it for you if necessary.
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Re:Is this possible? Direct link to knowledgebase 8 years 9 months ago #11899

  • Ann
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Hi,
please check your email - just emailed you the instaructions to the new fixed archive.
Kind regards!
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Re:Is this possible? Direct link to knowledgebase 8 years 9 months ago #11904

  • Brett
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Thanks for the new release, I have a noticed a few bugs and problems:

I noticed a hash "#" has emerged most likely from your code to bookmark pages and assist in direct linking, however it has stopped me from using the browser history, ie forward and back buttons.

BUG #1
(Via joomla wrapper mode)If I browse to a kayako article from a category link and then try the browser's "back" button, it only removes the url that was added to get to the article in the adress bar, but it doesnt take me back to the previous page. ( Tested in both IE8 and Firefox )

(Via kayako support suite outside of Joomla)If I browse to a kayako article, it duplicates and sometimes triples the link in the address bar after the hash "#" ie support.mysite.com/index.php?_m=knowledg...nowledgebase&_a=view

BUG #2
I cannot use my kayako system if it runs on a subdomain, ie support.mydomain.com. As your bridge requires a setting in the config "Please,enter Kayako path relative to your domain (for example: '/kayako' or '/joomla/kayako' ) " this relative path would need to reflect my kayako url to be www.mydomain.com/support with the config /support as its setting. However, then my license for kayako has issues as it is licensed to the subdomain.

Again, I would prefer to keep the subdomain as is for the various links I have established through time in my various documentation that points to the subdomain support URL. Is it possible for you to make your bridge compatible with kayako that runs on a subdomain instead of a folder within the root?

Thanks again for the progress to date
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Re:Is this possible? Direct link to knowledgebase 8 years 4 months ago #12773

  • shakir
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Hi,
I am continuously watching this topic as the trial version is no more there. I would appreciate if you could let us know the bugs listed above are already solved? or are you working on it to resolve them? As these are critical for my application as well.

Thanks in advance.
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Re:Is this possible? Direct link to knowledgebase 8 years 4 months ago #12778

  • Nana
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Hi,
In the latest version we've already fixed the BUG#1.
BUG#2, this's subdomain issue (subdomain is the same as separate domain in programming). Then: 1) it's impossible to make autologin, because there's no way to save cookie for different domain using PHP scripts; 2) to resize window with appropriate size is impossible for the subdomain.
So if you'd like to use kayako as wrapped version in any way, the solution is to use the subfolder instead of subdomain (site.com/kayako)
In any case, the sync features work fine, but without option of autologin. (Option:"Please, enter kayako path relative to your domain requires only for this.")
Regards
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