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TOPIC: Kayako never loads

Kayako never loads 7 years 7 months ago #14866

I followed the instructions, but Kayako never loads (either wrapped in Joomla or not). I get an ajax "hourglass" or just a reloaded page when ajax is off.

No errors or anything like that. I followed the installation steps to the letter. Any ideas, has anyone seen this before? I just purchased on Friday, so eager to get it going

[img size=684px]onetsys.com/images/scrfeenshot_jkayako.png[/img]
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Re: Kayako never loads 7 years 6 months ago #15028

  • Nana
  • Nana's Avatar
Hello John,

The incorrect settings can cause the described situation.

Would you please submit a ticket on our Helpdesk? Please send the link to this thread there and provide us the link to your site and the temporary admin access (Don't worry this system is secure one).

We'll investigate the cause.
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Re: Kayako never loads 7 years 1 month ago #16194

  • yamada
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John, what was done to solve this?
Im having the same problem. Any documentation on the component is very minimal.
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