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TOPIC: It Doesn't Work !

It Doesn't Work ! 6 years 2 weeks ago #21413

Hi

Just bought and installed your Comparison Chart extension. I can create categories, charts and items but the options specified below are unavailable (cannot be selected).

In Charts, I cannot select any of the following:

Alias
Main Category
Status

In Items, I cannot select any of the following:

Chart
Categories
Status
Image
Description

Your advice would be much appreciated. I can send you my logon details if you need to take a look at the backend of my site.
Last Edit: 6 years 2 weeks ago by stuart yarnold.
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Re: It Doesn't Work ! 6 years 2 weeks ago #21415

  • Maria
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Hi Stuart,

At a first glance, it sounds like a bug, but since the component works well on our sites, the problem looks local.

We would really appreciate temporary access so that we can check the settings. Feel free to submit the credentials via helpdeskin a private message.
JoomPlace Support Team
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Re: It Doesn't Work ! 6 years 2 weeks ago #21417

Hi Maria

Thanks. I've sent you a support ticket with the logon details for my site.
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Re: It Doesn't Work ! 6 years 2 weeks ago #21419

  • Maria
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Hello Stuart,

I've replied to your message.

I suggest that we continue our communication in the ticket, because we would need additional access details to fix the issue. The changes will to be implemented on your site only since the problem is local.
JoomPlace Support Team
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