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TOPIC: Drga and drop not working in Internet Explorer 9

Drga and drop not working in Internet Explorer 9 7 years 2 months ago #15088

The current version 2.11 does not allow you to drag and drop modules in IE9.

Any help would be appreciated. I have sent a support request but not had a reply
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Re: Drga and drop not working in Internet Explorer 9 7 years 2 months ago #15109

  • Maria
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Dear Trevor,

You are right. We have just discovered the issue as well.
The problem is going to be resolved within a week. Once all necessary changes are implemented, we will inform you.
For now, we recommend using another browser until the new Drag and Drop release is available.

Thank you for your patience.
Please take our apologies for the inconvenience caused.
JoomPlace Support Team
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Re: Drga and drop not working in Internet Explorer 9 7 years 2 months ago #15167

  • Maria
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Dear Trevor,

We have adjusted the component for Internet Explorer 9. You are welcome to download the updated version from your Members Area and reinstall it.

Should this not help, let us know please. We'll be happy to assist.
JoomPlace Support Team
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Re: Drga and drop not working in Internet Explorer 9 7 years 2 months ago #15169

Many thanks for the quick response and fix.

Works great on IE9; however not so good on Firefox 4
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Re: Drga and drop not working in Internet Explorer 9 7 years 2 months ago #15175

I have cleared cache on Joomla and local cookie and Firefox is OK now.

So all looks good.

Many thanks
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Re: Drga and drop not working in Internet Explorer 9 7 years 2 months ago #15228

  • Hamilton
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Maria_B wrote:
Dear Trevor,

We have adjusted the component for Internet Explorer 9. You are welcome to download the updated version from your Members Area and reinstall it.

Should this not help, let us know please. We'll be happy to assist.
Hi Maria,

I can't find that component you've mentioned. Any help?
Thanks,
Hamilton
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Re: Drga and drop not working in Internet Explorer 9 7 years 2 months ago #15235

Maria,

I am getting some strange results with the new files for IE9.
Firstly on Opera 11.10 dragging any module adds many blank (drag to) boxes and doesn't allow dragging.
When you save the custom modules I get a 404 page not found and it was OK before.

The jQuery JS 'ui.js' is now 196k against 24kb as previous making this a big download.

I have cleared cache on server and browser and still get these errors.

I would appreciate your help in this matter

Best

Trevor
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Re: Drga and drop not working in Internet Explorer 9 7 years 2 months ago #15242

  • Maria
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Dear Hamilton,

The version is 2.1.2. Do you mean you don't see the update in your Members Area? Or you don't see the component at all?
JoomPlace Support Team
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Re: Drga and drop not working in Internet Explorer 9 7 years 2 months ago #15246

  • Hamilton
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I don't see the component at all...
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Re: Drga and drop not working in Internet Explorer 9 7 years 1 month ago #15269

  • Maria
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Dear Trevor,

jQuery JS 'ui.js' is 196к instead of 24к because a new version of jQuery was released. Plugin ui.core.js was modifies as well. As in IE the old plugin stopped working, we updated the jQuery and plugins versions for drag&drop blocks which resulted in their larger size.

As regards Opera, we have tested the component in version 11.50 having added a lot of modules. We haven't encountered any errors or difficulties, though.
It is likely that in one of your modules another version of jQuery loads and conflicts with the current version of the component.

Kindly grant us temporary access to the administration area of the site so that we could check which module causes the conflict. Feel free to write to our helpdesk so as not to reveal private information in public.
Kindly insert the link to this thread into the ticket you will submit.
JoomPlace Support Team
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Re: Drga and drop not working in Internet Explorer 9 7 years 1 month ago #15270

  • Maria
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Dear Hamilton,

I have sent you an e-mail. Kindly check it so that we could proceed with the issue.
JoomPlace Support Team
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Re: Drga and drop not working in Internet Explorer 9 7 years 2 weeks ago #15591

Hi Maria,

I can't find that component you've mentioned. Any help?

Thanks,
Antony.
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Re: Drga and drop not working in Internet Explorer 9 7 years 2 weeks ago #15594

  • Maria
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Dear Antony,

At the moment there is no component in your Members Area.

Do you mean you have purchased the component and you don't have a link for download?
Could you provide your order ID in this case, please so that we can check out what is wrong?

Feel free to submit a request via our hepldesk.
JoomPlace Support Team
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Re: Drga and drop not working in Internet Explorer 9 6 years 1 month ago #20535

  • James Aker
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I upgraded to Jomsocial 2.6.1 which is running on a Joomla 1.7 site and the drag and drop doesn't work on Windows 7 machine using IE9. Firefox and Safari work fine as does IE8 running on Windows XP. I have cleared my cache and tried multiple machines with the same result.
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Re: Drga and drop not working in Internet Explorer 9 6 years 1 month ago #20543

  • Maria
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Hello James,

Please check the answer in the ticket message I sent you.
JoomPlace Support Team
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