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The downloaded files are not rea 5 years 7 months ago #22389

  • Johan
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I have place the button on my page. but the file cannot be read because its broken. When I look to the file(pdf) is see the origional file is 700kb and there was only 350kb downloaded.

Please advice

the url with the button www.terborgh.com/wat-bindt-en-boeit-professionals
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The downloaded files are not rea 5 years 7 months ago #22391

  • Maria
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Hello Johan,

From what we are seeing, incorrect file path is the issue. We reckon /home/terborgh/domains/terborgh.com/public_html/ebook would be the correct path. Make sure there is no space symbol at the end.

Should you fail to resolve the problem, please give out temporary access to Joomla admin and FTP consoles so we can assist.

Feel free to submit a private request through helpdesk (www.joomplace.com/support/helpdesk).

P.S. Note that the office will be closed from Friday March 8 until Monday due to a public holiday and weekend. Please accept our apologies for this inconvenience.
JoomPlace Support Team
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The downloaded files are not rea 5 years 7 months ago #22394

  • Johan
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Hello Maria,

Youre advice solved my problem. Thanks for the support!

I adjusted the path and now it all works.....

Greeting,

Johan
Last Edit: 5 years 7 months ago by Johan. Reason: bad english
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The downloaded files are not rea 5 years 7 months ago #22414

  • Maria
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Hello Johan,

It's nice to hear the problem is resolved.

Should further assistance be needed, feel free to contact us.
JoomPlace Support Team
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