additional
Follow us
Show Cart
×
Home > Support > Our Support Policy


Our Support Policy



JoomPlace support services include:


  • Guidance on extensions usage
  • Pre-sales questions
  • JoomPlace team resolving technical issues

Working hours:


We are available from 8am to 4pm GMT Monday through Friday.
The support department is closed on weekends and public holidays.

Ways to contact us:


  • Helpdesk - Since it is the most effective way of tracking conversation we recommend using it for urgent and technical issues.
  • Forum - Recommended for general questions and discussions that may be of interest for a vast majority of customers.

Please avoid submitting the same request via helpdesk and forum to emphasize the urgency. We reserve the right to remove the duplicate message either from forum or helpdesk and continue correspondence through 1 source only.

Response times:

Response times may vary based on ongoing requests in the work queue.
  • Average response time is 1 business day.
  • Maximum response time is 2 business days.

In case you want faster support, there is Priority Support service which guarantees a reply within the next 4 working hours after a ticket is submitted. Priority support can be purchased together with any of our products.

Testimonials
Well-designed software
We are using Room Booker to book both rooms and audio-visual materials for our school. The teachers have adapted to its use faster than I expected. One of the strong features of this software is tha...
Support Service Posts
  • JoomPlace is Taking a New Year Break
    28 December 2015, 12.34 Hits 5111 Ratings 0

    Dear clients,We would like to notify you that starting January 1st and up to January 8th we are taking New Year Break here in JoomPlace. ...

  • Joomla! 2.5 Extensions Support End
    11 May 2015, 13.49 Hits 5474 Ratings 0

    5 months ago Joomla! community announced the end of support for Joomla! 2.5 and its primary focus on Joomla! 3.x. Since December 2014 no further updates have been launched and no bug fixes have been m ...

VISA, VISA Electron, Maestro, MasterCard, PayPal, American Express and others

We do our best to secure your data and to be
GDPR compliant.
However, we are not fully there yet.

With that said we'd like you to know that we use cookies.
We store user session cookie only to enable both registered and guest users to use the shopping cart.
Please note that 3rd party cookies may still be encountered on the pages with social media "share" and "like" buttons.

To ensure your privacy we have currently stopped using any analytics tools like Google Analytics.

We anonymize your IP address on the server side so your IP is not tracked by any means.

We DO NOT pass ANY of your data to 3rd parties.
We will do our best to provide maximum transparency in future if anything will change.

Also, we will store cookies to determine if you saw this message.