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Home > Support > Our Support Policy


Our Support Policy



JoomPlace support services include:


  • Guidance on extensions usage
  • Pre-sales questions
  • JoomPlace team resolving technical issues

Working hours:


We are available from 8am to 4pm GMT Monday through Friday.
The support department is closed on weekends and public holidays.

Ways to contact us:


  • Helpdesk - Since it is the most effective way of tracking conversation we recommend using it for urgent and technical issues.
  • Forum - Recommended for general questions and discussions that may be of interest for a vast majority of customers.

Please avoid submitting the same request via helpdesk and forum to emphasize the urgency. We reserve the right to remove the duplicate message either from forum or helpdesk and continue correspondence through 1 source only.

Response times:

Response times may vary based on ongoing requests in the work queue.
  • Average response time is 1 business day.
  • Maximum response time is 2 business days.

In case you want faster support, there is Priority Support service which guarantees a reply within the next 4 working hours after a ticket is submitted. Priority support can be purchased together with any of our products.

Testimonials
lisaegan
    Joomla-vBulletin bridge:It is painless better than butchering the joomla core with the BBpixel script.Well done JoomPlace!You are the Gurus!
Support Service Posts
  • JoomPlace is Taking a New Year Break
    28 December 2015, 12.34 Hits 5403 Ratings 0

    Dear clients,We would like to notify you that starting January 1st and up to January 8th we are taking New Year Break here in JoomPlace. ...

  • Joomla! 2.5 Extensions Support End
    11 May 2015, 13.49 Hits 5676 Ratings 0

    5 months ago Joomla! community announced the end of support for Joomla! 2.5 and its primary focus on Joomla! 3.x. Since December 2014 no further updates have been launched and no bug fixes have been m ...

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