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Our Support Policy

JoomPlace support services include:

  • Guidance on extensions usage
  • Pre-sales questions
  • JoomPlace team resolving technical issues

Working hours:

We are available from 8am to 4pm GMT Monday through Friday.
The support department is closed on weekends and public holidays.

Ways to contact us:

  • Helpdesk - Since it is the most effective way of tracking conversation we recommend using it for urgent and technical issues.
  • Forum - Recommended for general questions and discussions that may be of interest for a vast majority of customers.

Please avoid submitting the same request via helpdesk and forum to emphasize the urgency. We reserve the right to remove the duplicate message either from forum or helpdesk and continue correspondence through 1 source only.

Response times:

Response times may vary based on ongoing requests in the work queue.
  • Average response time is 1 business day.
  • Maximum response time is 2 business days.

In case you want faster support, there is Priority Support service which guarantees a reply within the next 4 working hours after a ticket is submitted. Priority support can be purchased together with any of our products.
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